Back to Help and Support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

Sure signal problem

Sazla
2: Seeker
2: Seeker

‎29-05-2014 06:55 PM

Hi

 

For the last few days my sure signal has not been working.  The first three lights are on but neither of my iphones are picking up 3G.  I have tried multiple hard resets to no avail.

 

Your speed test results

Dowload Speed 17.06 mbps

Upload Speed 9.91 mbps

Your ping test results 

32ms

Your external IP address 

217.44.17.135

The results of a traceroute.

 

Your Sure Signal serial number:

 40133480125


VSS Traceroute command

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\sazla>212.183.133.177
'212.183.133.177' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\sazla>212.183.133.177
'212.183.133.177' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\sazla>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms BThomehub.home [192.168.1.254]
2 6 ms 5 ms 7 ms 217.32.145.10
3 37 ms 6 ms 6 ms 217.32.145.62
4 10 ms 10 ms 10 ms 212.140.235.202
5 10 ms 11 ms 11 ms 217.41.169.191
6 67 ms 11 ms 10 ms 217.41.169.109
7 10 ms 10 ms 10 ms acc2-10GigE-3-2-0.sf.21cn-ipp.bt.net [109.159.25
1.217]
8 22 ms 23 ms 23 ms core2-te-0-13-0-10.ealing.ukcore.bt.net [109.159
.251.179]
9 22 ms 20 ms 21 ms peer2-xe9-1-0.telehouse.ukcore.bt.net [109.159.2
54.114]
10 18 ms 18 ms 19 ms t2c3-xe-2-1-3-0.uk-lon1.eu.bt.net [166.49.211.19
4]
11 22 ms 21 ms 21 ms 166-49-211-254.eu.bt.net [166.49.211.254]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.


Thanks for the assistance.

0 Thanks
2 REPLIES 2

Sazla
2: Seeker
2: Seeker

‎29-05-2014 07:33 PM

Also to mention I have VSS3

0 Thanks

Retired-Andy
Moderator (Retired)
Moderator (Retired)

‎30-05-2014 03:04 PM

Hi Sazla,

 

Your results are fine and your IP address is on our whitelist.

 

Check to make sure you’ve got the following ports open/forwarded on your router:

 

Port Number

 

8          TCP      UDP

50         TCP      UDP

53         TCP      UDP

67                     UDP

68                     UDP

123                   UDP

500                   UDP

1723     TCP      UDP

4500                 UDP

33434 - 33445    UDP

 

If they are, try a different Ethernet cable between your router and Sure Signal.

 

If this doesn’t help, try a factory reset of the unit:

 

  • Find the button on the base of the unit next to the Ethernet ports
  • Press and hold the button for approximately 30 seconds
  • Once the lights come back on, release the button
  • The Sure Signal will come online in around one hour

 

Thanks,

 

Andy

0 Thanks