Vodafone needs to understand that using inexperienced technical support personnel leads to incorrect or misleading information being broadcast to users with considerably more experience.
As of the date/time of this posting (let's see how long this lasts), there is still a serious routing issue within BT's network that is stopping Sure Signals from completing their VPN Tunnel login process. This is 99% of the time a fault either with Vodafone or with BT. Given that most Sure Signals are configured and then left alone to do their thing, I find it laughable that Vodafone's first response is that it must be something wrong with the customer's equipment or setup.
Only a few weeks ago we had EXACTLY the same problem that turned out to be a BT networking issue and today/yesterday's fault is exhibiting the same boring problem.
So, to Vodafone SS customers who have SS devices that have stopped working for some reason, I suggest you do nothing, except perhaps to switch them off to save electricity. To Vodafone support, I would strongly suggest that you either (a) employ people wit a modicum of experience to 'front' the web statements or (b) build a proper network service app that tells people what is going on and where based on real-world experience. I am willing to do either or both for you.
Wherever I lay my '@', that's my 'ome.
