Back to Help and Support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

Being Asked to Cancel By VF

shane12345
11: Established
11: Established

‎01-10-2016 04:19 PM - edited ‎01-10-2016 04:20 PM

So I'm back on the phone to Complaints and they are asking me to cancel my current order, made on 9 Sept, and start a new order which will GUARANTEE delivery for Tuesday.

 

I don't know what to do, should I risk it?  They have told me nothing but lies so far.

0 Thanks
2 REPLIES 2

BandOfBrothers
17: Community Champion
17: Community Champion

‎01-10-2016 04:37 PM

Hi @shane12345

 

 

This has to be your decision. 

 

If this was my situation I'd keep the original order Live. 

 

If they can "guarantee" delivery for Tuesday then there's no reasonable reason why they can't attach the phone to your current Live order. 

Current Phone  >

Samsung Galaxy s²⁴ Ultra 512gb.

 

 

0 Thanks

shane12345
11: Established
11: Established
In response to BandOfBrothers

‎03-10-2016 01:49 PM

They refused.  So I have finally cancelled a contract that has been running for 17 years.

 

And they made it clear that they could care less.

0 Thanks