Blackberry q10 MM#6 problem (can't call out and SMS)

[yamgum]

Hello everybody,

I'm a Chinese student living in Paris. Last friday, I bought a Vodafone version Blackberry Q10 from a second-hand forum in Paris. We met in a metro station and I carefully checked it was a unlocked phone before paying the money, also internet was quite well-functioned about it with my Free (a French carrier) sim card. But when I got back home, I found that I could not make telephone calls and sending SMS with this phone, even though it is full-signaled and the internet functions well. Whatever else, I found a notice in the right corner of the lock screen saying that "Device not allowed MM#6"

So I googled this error message and found that it was probably caused by and carrier recognized it as a stolen device, so the system lock this device. Since I found a Vodafone logo and a price tag with pound currency on the case of this Blackberry Q10, I come to this forum and call for your helps.

I really repent for my carelessness for not verify all the functions of this mobile during the transaction. And could anybody give me any advice about which company should I call for help - Vodafone (the original seller of this phone), Free (my current carrier in France), or Blackberry it self?

Thanks everybody in advance.

(sorry for my messy tabletop)

[Retired-Sarah]

Hi @yamgum 

Welcome to the eForum. 

The original owner of the phone would need to get in touch with us, so we can help.

You can find additional help and information here.

There's also our Contact Us page available for further help.  

Thanks,

Sarah