My new Sure Signal only works effectively in the same room as the router. I have a small modern house with thin walls and plenty of windows and my internet speed has been checked and there are no issues. In the same room the number of bars falls to 4 a few feet away. Walking into the next room reduces the number of bars to 3 and upstairs it is two or less. I have full internet in these rooms. The Vodafone store suggested changing the Sure Signal which I did and still have the same issues. I have had several long discussions with the Tech team who have responded as follows:
' I managed to speak to the support team and they have met this a few times before and found a solution, or more like a Cause for the issue and that is or would be a device that interferes with the sure signal cellular connection. If no other devices are in the room or the house With strong radiation would be doing this, it would then be the router being close enough to the box then to make a distance between the router and the sure signal, no less than a meter long if possible. Try the above and it will definitley make it, Thanks'
I have tried moving the Sure Signal as suggested and ensured it is close to the router - it has to be anyway as the lead is short. The router is connected to a Smart TV but there is only occasional internet use by wireless ipad and laptop apart from that. I understand from other people with a similar issue that the frequency can be changed and am desparate to resolve this issue so I have a phone signal in every room. I have replied to the above e-mail stating this but have not received an answer.
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