Brand New Sure Signal V3 and Still Issues

[abr]

My new Sure Signal only works effectively in the same room as the router.  I have a small modern house with thin walls and plenty of windows and my internet speed has been checked and there are no issues.  In the same room the number of bars falls to 4 a few feet away.  Walking into the next room reduces the number of bars to 3 and upstairs it is two or less.  I have full internet in these rooms. The Vodafone store suggested changing the Sure Signal which I did and still have the same issues.  I have had several long discussions with the Tech team who have responded as follows: 

' I managed to speak to the support team and they have met this a few times before and found a solution, or more like a Cause for the issue and that is or would be a device that interferes with the sure signal cellular connection. If no other devices are in the room or the house With strong radiation would be doing this, it would then be the router being close enough to the box then to make a distance between the router and the sure signal, no less than a meter long if possible. Try the above and it will definitley make it, Thanks'

I have tried moving the Sure Signal as suggested and ensured it is close to the router - it has to be anyway as the lead is short.  The router is connected to a Smart TV but there is only occasional internet use by wireless ipad and laptop apart from that.  I understand from other people with a similar issue that the frequency can be changed and am desparate to resolve this issue so I have a phone signal in every room.   I have replied to the above e-mail stating this but have not received an answer.   

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[abr]

Unfortunately I do not have any one else to test the Sure Signal plug.  This issue has been from the start - when the original unit failed to work properly I returned it to the store at their suggestion so this is the second SS so it's fair to assume that is not the issue.

I am concerned that if I disconnect the TV from the router I will lose all the settibngs and I am not sufficiently techy to re-instate them - I paid a contractor £200 this time last year to set up the new TV and boxes and do not want to have this expenditure again. If you can confirm that a temporary disconnection will not adversely affect the rest of my equipment I a can certainly do that. 

Please advise

[Retired-Kay]

Hi abr, 

Unfortunately I'm unable to guarantee any disruption to any other equipment you have connected to your router. 

The issue does seem like it's down to bandwidth and the fact this is the second Sure Signal does suggest its not the device itself but your Internet connection/router. 

I'm afraid there isn't anything else we can advise without other devices being disconnected from the Internet to see if this makes a difference. 

Kay

[abr]

Hi -

I have now been able to disconnect all other equipment from my router and it hasn't made any difference.  The test has been for over a week so that does not appear to be the solution.  Can you please confirm next steps?

Thanks 

[Retired-Andy]

Hi abr,

Thanks for the update; it’s a shame that removing all other devices from your router didn’t show any improvement.

Make sure that you’ve got the following ports open/forwarded on your router:-

Port Number

8          TCP      UDP

50         TCP      UDP

53         TCP      UDP

67                     UDP

68                     UDP

123                   UDP

500                   UDP

1723     TCP      UDP

4500                 UDP

33434 - 33445    UDP

Another option, if possible, would be to try a different router on your connection.

Let me know how you go on.

Thanks,

Andrew

[abr]

Thanks for getting back to me however I do not know how to check the ports on my router. I have never acessed this information and have no idea how to do so - suggestions?

[Retired-James]

Hi abr,

You can see a step by step guide for every router here.

Alternatively, you can also speak to your internet provider to do this for you.

James

[abr]

Hi -

The link provided in your reply requires another additional cost of $29.95 which I am not prepared to pay on top of the regular service cost, my negotiated share of the Sure Signal plus phone upgrade.  

The router I have was supplied by O2 and works fine for every other use so it seems unlikely that it is the cause of the problem.  I believe the issue is with Vodafone and the coverage/signal provided rather a third party. There must a solution from your side which I understand from other forums/users is possible.

abr

[Retired-James]

Hi abr,

If you scroll down the page on that link you can see the manual guides which are free.

You simply need to select which router you are using and it will show you how to set up port forwarding.

If you speak to your internet provider, they can also open the above ports for you.

Unfortunately, we don’t have anyway to check the ports for you.

James

[abr]

I have now got a brand new router and it has not made any difference.  Can you please let me have the IP and MAC address so my provider can access the ports as per your last response?  

[Gemma]

Hi abr,

You can see all the information here:

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Steady-power-light-only/m-p/679063#M11656.

The MAC address is on the Sure Signal label.

Thanks,

Gemma