Broadband Issue

[BigTabsAKAKyle]

Hi All

I was called 2-3 days ago by level 2 team about the broadband issue.

I was told it was REIN (Repetitive Electrical Impulse Noise) and the isolate the router as best i could which was already done by myself before i was called by level 2 team....

REIN effects SNR ( Signal To Noise Ratio)SNR dropped to 2.1 from 6.1 so i drove from my home to cab as i am 100% sure i know the journay of cable from end user to drop pole to cab as Rein Would not effect cab to Exchange as Fiber Cables are used. No REIN noise could be heard i would request leval 2 could call me back at some point becuase level one have no idea what im talking about and im not blaming them

[BigTabsAKAKyle]

Vodafone Connect status This page gives you an overview of your Vodafone Connect services. This can help you to optimise your service or identify potential issues. Internet

IP Address

90.252.229.239

Gateway

Primary DNS IP Address

Secondary DNS IP Address

PPP session uptime

1 hour and 21 minutes

DSL Status This page shows the technical parameters of your DSL connection.

DSL Status

DSL Connection

active

DSL Mode

VDSL

G.993.5 (VDSL)

DSL status information

Line status

Show Time

Link type

Interleaved path

Bit rate

  Downstream Upstream

Actual data rate

25379 (Kbps.)

5202 (Kbps.)

Operating data

  Downstream Upstream

SNR Margin	4.3 dB	6 dB
Loop Attenuation	26.7 dB	16.8 dB

Error counter

Indicator name Downstream Upstream

FEC Corrections	0	2507696
CRC Error	0	5879