When deciding on which phone to upgrade to I was told that the Samsung S6 Edge would come with a free accessory package which includes a WiFi desk charger and case. This would arrive with 7 days of delivery of my phone. I received the new phone on 10 April. It is now 9 May and after countless contacts with customer services and countless promises of it is on it's way, I have now been informed that it was only on a first come, first served basis and I would not be getting the free gifts. I have kept a transcript of not only the conversation where the promise of the accessories with my upgrade (and no mention of first come first served), but of all the conversations I have had over this matter with Vodafone. As far as I am concerned, Vodafone has mis-sold their product and I intend to make a formal complaint to Vodafone, I am also contacting OFCOM to complain and I intend to ask my local newspaper to investigate the blatant lies and un-professionalism of Vodafone after sales service. It's not even the price of the charger now, it is the principle. The final action I will be forced to do is cancel my contract with Vodafone and take my service elsewhere.
I am absolutely disgusted with Vodafone's lack of reliability and complete disregard to its customers
