Bt Homehub 3 - force resync

[Vodkatart]

Can i request a force resync for my vss here?  I have just got a bt hh3 and I'm having trouble connecting the vss.  subsequently i have no phone signal in the house.  I think iv set the unit right with the settings iv discovered on here, but has yet to no avail.

thanks

[Vodkatart]

Hi

Ok, after reading the forums and website most of the day i have this output.

Mark-A-Lowe:~ Marklowe$ traceroute 212.183.133.177
traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
1 192.168.1.254 (192.168.1.254) 4.845 ms 2.010 ms 2.159 ms
2 217.41.167.186 (217.41.167.186) 26.724 ms 26.287 ms 28.293 ms
3 217.47.19.161 (217.47.19.161) 25.340 ms 25.950 ms 29.069 ms
4 213.1.69.38 (213.1.69.38) 27.614 ms 26.435 ms 26.230 ms
5 217.41.169.102 (217.41.169.102) 25.556 ms 27.545 ms 27.280 ms
6 217.41.169.45 (217.41.169.45) 27.421 ms 29.291 ms 27.728 ms
7 217.41.169.107 (217.41.169.107) 27.077 ms 28.236 ms 27.531 ms
8 acc1-10gige-11-3-0.sf.21cn-ipp.bt.net (109.159.251.99) 42.933 ms
109.159.251.101 (109.159.251.101) 30.319 ms
109.159.251.103 (109.159.251.103) 28.608 ms
9 core1-te0-13-0-2.ealing.ukcore.bt.net (109.159.251.9) 33.168 ms
core1-te0-4-0-2.ealing.ukcore.bt.net (109.159.251.1) 36.884 ms
core2-te0-12-0-6.ilford.ukcore.bt.net (109.159.251.7) 35.698 ms
10 peer1-xe0-0-0.telehouse.ukcore.bt.net (109.159.254.96) 32.680 ms
109.159.254.134 (109.159.254.134) 33.102 ms
peer1-xe0-0-0.telehouse.ukcore.bt.net (109.159.254.96) 31.187 ms
11 lndgw2.arcor-ip.net (195.66.224.124) 42.833 ms 38.507 ms 35.656 ms
12 85.205.116.14 (85.205.116.14) 33.567 ms 32.457 ms 33.369 ms
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *

Is this good or bad.  The power light on the unit is still flashing.

I have a Bt home hub 3, and the serial number on the VSS is 2131789567.

I have also rebooted the hub and the VSS but to no avail.  

Can anyone help its driving me nuts, it was working the BTHH2 but even that wont work after iv switched it back.

[Retired-Lee]

Hi there Vodkatart,

Many thanks for your post about your Sure Signal.

The trace route looks absolutely fine to me and you can of course request a resync here.

Could you double check that serial number as I've copied and pasted it into our back-end tool and it's showing as 'invalid'. It looks to be one digit short.

Cheers,

Lee

[cinimodee]

I also have a home hub 3 and until a couple of weeks ago, this woked fine with the suresignal.

Please can you do a resync on mine?

Serial # 40132754884

Many thanks

[Ben_H]

Hi cinimodee,

Welcome to the eForum.

I've performed a resync for you to see if this helps. Please reset your Sure Signal and allow it an hour or so to come back online.

If you're using a Version 3 Sure Signal (shown in this guide), we're aware of a compatibility issue for some BT Homehub 3 customers. There's more about this here. 

Cheers, Ben

[cinimodee]

Thank you Ben,

That seems to have sorted it - I also added the ports to be open to the profile and forwarded them to the VSS3 device, so hopefully that will help too.

Be interesting to see if it still works following on from my next IP change when the router reboots and gets a new public IP.