Can Vodafone sort this?

[Rikebony]

I have recently signed up for Vodafone broadband and was given £5 off but Vodafone are charging me £25 instead of £20. I have challenged Vodafone but they claim they couldn’t trace the call but promised to call me back. Someone call back to advise they are still investigating. I called again and asked them to cancel my contract as I felt they lied to me and the advisor advised they would adjust my bill from following months but will not refund previous charges. Unfortunately I received a bill for £25 again. This is unfair, can someone help please? It seems this is what Vodafone does to their customers as other people have similar experiences.

[redpages]

If Vodafone couldn't give you a definitive answer (as part of the call back) and say they're still investigating then I'd definitely continue to pursue the matter. Something doesn't sound right if you're still waiting for a clear resolution.

Regarding the bill of £25.00 after you say Vodafone agreed to reduce to £20.00 for future months. It depends on when the bill was generated in relation to when you spoke with Vodafone + agreed to drop the line rental to £20.00. For example, if the bill had already been produced prior to your conversation then it might still show as £25.00 but you should have an amendment and credit of £5.00 on there (either on this bill or the next one).

I'd suggest waiting for the official Vodafone team on here to get in touch with you and they'll be able to investigate by email. 

[eezyrider]

Same thing happened to me. The difference is though that I always use online chat to negotiate a contract so that I have a written transcript of what I should get.

Even with written proof it still took several weeks to resolve ( thanks to the assistance of this forum's mods ), and the only way it could be resolved was by way of a one-off payment to cover the overcharge.

I'm sure I read recently that large firms are required by regulations, to record telephone calls so to say they have no record is in breach. If you continue with your complaint be prepared for a long, drawn out affair. Personally if I had the opportunity again I would cancel and go elsewhere, even though I have been with VF for 20 years. In all I received 3 lots of credit for various discrepencies on my account.

Sad to see a blue chip company like VF going this way.

[Mark]

@Rikebony I'm sorry to hear there's been a mix up with your recent bill. So we can look into this for you, please contact us as advised in the Private message I've sent.