Can only unlock using a number once ever?????!?!!!!

[Ether_4]

Hi 

I sent of a network unlock code 14 months after my upgrade and it's not gone to through

Just called vodafone who have informed me that I can only unlock a line using a number once ever

I know I can be stupid and not read the T&Cs some times but there is nothing on your website stating that

Could this be rectified urgently as I have given the phone to a good friend who would like to give it to his daughter 

[DaveCD]

Hi Ether_4,

You can receive an unlock code once every 12 months per number.

So that we can look into this further, see here for how to get in touch.

We aim to reply to emails within 48 hours. If you need a quicker response, please visit our Contact Us page.

DaveCD