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The tech team will get to the post soon, no need to keep bumping 
They try to answer new questions in the order they are posted, and this can sometimes take around 24 hours depending on how long the queue is.
If they havn't got to you by tomorrow lunch then feel free to bring it back up to the top
"They try to answer new questions in the order they are posted, and this can sometimes take around 24 hours depending on how long the queue is."
Well they haven't been - which is why I am bumping it
I'd use livechat, but that is constantly down.
I'd call but I have an epic sore throat and can't speak.
hence this is what i am reduced to.
As you posted at just shy of midday, you are only 5 hours into the 24 hour stint
Hopefully live chat will have someone available sooner rather than later, or the team get to this post - of which i wouldn't expect today, unless it is later this evening.
I hope something is done with the live chat system, as people getting constantly busy messages doesn't seem too handy.
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Hi chewystuey,
Your traceroute looks ok.
That link doesn’t allow me to view your speed test results.
Your Sure Signal last made contact with the network on the 2 February.
Please can you let us know what light sequence you’re seeing so that we can help further?
Thanks,
Gemma
Hi Gemma,
Only a solid power light on.
The 2nd February was when I did a full reset of the Sure Signal - then I got the second light on for a short time, but then it reverted to lots of blinking of lights but after about 10 minutes went back to just the power light.
I'll try the reset again now, I suspect the blinking sequence was it trying to download software or a configuration?
I'd be grateful if you could resync the device, or do whatever you need to do to it. Please take this as my permission for all day tomorrow to do whatever you need to do to get it fixed!
Hi chewystuey,
The Sure Signal connected this morning. Is it working now?
The resync is now an automatic part of the reset. If it's still failing, confirm you're doing this correctly for me:
- Unplug the ethernet cable from the Sure Signal
- Hold down the reset button until all the lights show (about 30 seconds)
- Keeping the reset button held down, remove then re-insert the power lead.
- Once all lights display release the reset button.
- Plug the cable back in
- Allow around one hour for the Sure Signal to come back online.
As you're on Virgin Mobile, I'd also suggest checking for this.
Dave
Hi Dave,
Sadly no it's not working. I do now have the second light solidly lit, but alas the 4th light is not 
I am on Virgin broadband, but my "superhub" is set to modem mode not router mode.
I'll try the reset sequence again though as the procedure I had did not have the ethernet cable being removed.
Stuart.
