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13-02-2014 11:19 AM
I just bought a sure signal v1 serial number 21223121738.all the correct lights are on but my blackberry bold is not picking up any signal, its set for 2g and 3g and picks up 3g out and about with no problem. I desparatly need this sorted as I'm just wasting my contract at the mo as I cant use it. Please help x
14-02-2014 01:35 PM
Hi poppydog66,
Have you registered the BlackBerry Bold as a user for the Sure Signal and did you receive the confirmation text?
If you did, there shouldn’t be any reason why it’s not picking up 3G signal.
Checking your serial number, I can see it’s on an older version of firmware.
If you do a factory reset as shown below, it’ll update the firmware and also resync with our servers.
Let me know how you get on.
Cheers,
Andy