Virgin pushed a firmware update to my Cable Modem which caused the ENTIRE router to Reset to Factory Settings. This was rolled out on January 3, 2014.
As a result my SureSignal v3 failed to reconnect.
Solution:
1. Enter Advanced Settings on Virgin Router. In a browser window type 192.168.100.1 and this will take you to the router login page. Unless you changed the default settings, the username is always admin and the password will be changeme
2. In advanced settings, select DHCP Reservation. Find the MAC address of the VSS and select it. Then whatever IP address the VSS has obtained by DHCP, re-enter the last digits (192.168.x.xxx). Hit Apply to make a fixed reservation for the VSS.
3. Go back to Advanced Settings and select DMZ. Enter the same IP address in DMZ and check the box to enable. Then hit apply.
4. Finally go Advanced Settings then Firewall and set it to LOW. Also uncheck the box marked fragmented IP packets. Finally check the 3 Pass-Thru options, IPSec, PPTP and Multicast and then hit apply.
Reboot your virgin cable modem and power cycle your VSS. After 30-60 minutes the connection should re-establish.
For reference, prior to me doing the above, the lights on my VSS were:
Power - Red Flashing
Internet - Off
Service - Orange Static
Use - Orange Static
Hope this helps anyone with similar problems to my own.
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