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Solution

Can't Access The Internet on BB Q10

weldmast
2: Seeker
2: Seeker

I've just had an upgrade to a new BB Q10 and SIM and have kept my existing number. Everything seems to be enabled but I notice there is a message which says vodaphone voice only.

I can send and receive emails, texts and BBM, but if I try to access the internet, I get a message saying I am not connected. Otherwise my vodafone account is unchanged. My previous BB was a 9800 Torch which worked fine. I guess it's me doing something wrong, but not sure what....

1 ACCEPTED SOLUTION

Gemma
Community Manager
Community Manager

Hi weldmast,

 

Please double check your settings here .


Thanks,
 

 

Gemma

View solution in original position

4 REPLIES 4

madasaman
8: Helper
8: Helper

Make sure data services is turned on mobile network and WiFi is on

Thanks for that. But Data is enabled. I also can't login to my home router although Wi-Fi to it is connected.

I should add that I've now logged into my router at home and can get the internet that way, but still not of the vodafone network.

Gemma
Community Manager
Community Manager

Hi weldmast,

 

Please double check your settings here .


Thanks,
 

 

Gemma