Can't access website for billing.

[Number_6]

So I had issues accessing Voda site, it takes username & password & sends verification code but when entered this pops up 

"

java.lang.NullPointerException

ADF_FACES-60097:For more information, please see the server's error log for an entry beginning with: ADF_FACES-60096:Server Exception during PPR, #151 "

What gives & who do you contact to resolve as I am unable to view bills etc?

[BandOfBrothers]

You're very welcome.  

[andyh3930]

Unfortunately I'm pretty sure that cutting off access to the billing website as soon as you have ported out is Vodafone policy.

It is just another of the fantastic features that gives them 0.4 of 10 on Trustpilot with 77.4% of 1 star reviews.

Maybe one of the Vodafone Techs will pop by and explain the reason for this feature of their great customer service, but I doubt it.

[Tash]

@Number_6 Any member of our Customer Services team will be happy to send over your bills when calling 191 or speaking to Live Chat.

@angeloedades Were you able to get your remaining bills from the team? If not, please let us know and we'll be happy to help.

@andyh3930 Once an account is closed you do lose access to your My Vodafone account, however we ensure that a final bill is sent. If there are any issues with the account once it's closed, we can still offer any assistance if it's needed.

[JohnstonLondon]

I also am getting the:

java.lang.NullPointerException
ADF_FACES-60097:For more information, please see the server's error log for an entry beginning with: ADF_FACES-60096:Server Exception during PPR, #40

Error message when I enter the SMS code and press submit on the 2LA page, in the process of logging in to my account online (last 10 days) and I can forget the MyVodafone App.  That has been coming up "we're having a few technical difficulties" on the phone for the last 3 weeks and no one on 191 or webchat seems to be able to identify what the problem is on either route nor how to rectify it.

Anyone have an idea on how this can be fixed?  I can't see my bills or manage the family settings in the Red+ group.

It's not a browser problem or anything to do with cookies as I get the same result on multiple PC's using Firefox, Ie11, Edge, Safari and Chrome.

Thanks in advance :smileyfrustrated:

[Rahim]

@JohnstonLondon If you're having the same issue using different web browsers, then this may be something that we'll need to investigate. 

Please contact us via Live Chat and we'll take a look. 

[angeloedades]

@Natasha

I thought I would be patient with this thing but again I am losing it. 23 bills that I need a PDF copies of. 9 delivered during the first encounter. So I thought I would leave it for a considerable amount of time before asking again.

Today I asked for the remaining bills (23-9) but only 1 new one was delivered and 1 that I already have. 13 bills that I still need.

Do you know if there is any other way? Someone at VF download them on their PC and the emailing it to me? Getting desperate here. I wish I was told that the moment my number would port I would not have access to MyVF - it would solve all of this.

This is the final thing now (I hope, unless my final bill is wrong which is my suspicion).

[Rahim]

@angeloedades Sorry to hear that you haven't received all of your requested bills. 

I've sent you a private message with details on how to get in touch.

We'll be able to provide further help once you've contacted us directly. 

[Beephe3]

Im having same issues in that I never recieve the security code to my Mob. If i ask to send to landline that works.

I even changed Mob in settings to daughters. signed out and then back in and Bingo txt appears on her Mob.

Tried a number of suggested changes in handset (iPhone 6s) still no joy. They seem oblivious why I might wish access to my online acct when i have the phone app. Im away a lot and therefore dont have access to landline which in fairness I dont really use these days.

Supposed to be calling me back when he has a solution  - that'll be like, sometime,........... never i guess

Anyone on here got any suggestions / fixes

Beephe

[Carly]

@Beephe3

That's not something I've come across before.

So we can take a look into your issue, please pop to Live Chat or call us on 191.

[Beephe3]

Spent far too long already doing this at least 3 direct calls wherein each time I was 'moved about the  system' with on each occasion the problem remaining unresolved and then  given promise that they will send a email when issue corrected. As for direct chat call well that just as unfruitful and always start from beginning with no knowledge of earlier conversations or solutions tried.

so very unsatisfactory, uncaring service in which no one takes ownership of an issue.

why is this?