I WANT TO CANCEL MY PHONE NUMBER RIGHT NOW!!!

[Yuteng]

I was in UK one year ago and at that time i applied for a vodafone number. It's paid monthly and when i left UK i didn't cancel it and then it is keeping withdrawing money from my bank account until now. Several days ago I found that my bank account is empty and i even owe vodafone much money. And i want to cancel my phone number but i can't log in because it needs to send a verification code to my phone but i have lost my vodafone card and i even don't remember my vodafone phone number because I have not been in uk for over a year!!! Additionally because i have not used my Barclays bank account for long, it has been locked too so i can't log in on the online banking! It means that, I am not in UK now and i can't do anything with my bank account and my phone number!!! Then the web sopporting team (yes, the live chat) told me to pay the money i owe to a Vodafone's bank account and then i can cancel my number to let it not withdraw money any more. And then i told a friend of mine (who is in UK now) to pay it for me. But the agent of live chat told me that it needed 24 hours for the system to update the payment. So I waited for 24 hours. And then another agent of live chat told mr that it will take 48 hours at maximum. And then i waits for another 24 hours. And then another agent of live chat told me that the payment is still not reflecting!!!!!!!!!!! WHY?????!!!!!!! He (his name is Calvin) told me that there is a "dedicated team" to sort out my problem but i just wonder is it so hard to find out if a payment was made?????!!!!! Is there really a team investigating this issue and what if the payment just doesn't reflect forever????!!! I am ABSOLUTELY sure that the payment was made successfully but Calvin told me that only the payment management team (not web supporting team) is authorized to investigate the issue and update the payment. But isn't it easy to have a convenient check of the bank record????? IT'S JUST BANK RECORD!!!!! So now what can i do ????????? Wait for a year for the payment to reflect???? And by that time the money i owe vodafone will be accumulated to hundreds of pounds????? I JUST WANT THE TEAM TO FIND MY PAYMENT AND CANCEL MY NUMBER FOR ME and why is the whole system against me????? I really feel helpless now and could anyone please just tell me what to do?

[BandOfBrothers]

Hi

To cancel a Vodafone Contract they require to be given 30 days notice. 

Vodafone then send the final bill by post and then a £0 bill and Sorry Your Leaving Letter follows to confirm its ceased. 

I think due to you being abroad etc and you not remembering the account information or mobile number this is going to be a complicated one to resolve. 

Your account here is not the same as your contract myvodafone account so please hang in there while the Vodafone Team here pick up your post and contact you directly. 

[Yuteng]

Sorry but what do you mean by "hang in there"? What can i do abroad? Where did my payment go? Is it that all i can do now is wait until the payment is reflecting on the system? Can i get in touch with the payment management team to get to know exactly where my payment went? After my payment is reflecting what should i do?

[Carly]

@Yuteng

If you were still in contract with us before leaving the UK the contract will continue and the monthly payments have to be made. If you were out of contract but didn't provide us with your 30 day notice period, the contract will roll on until you cancel it.

If you've made payments to us and they're not showing on our system, you'll need to provide us with proof of payment. If you pop to Live Chat they'll help you with this.

[Yuteng]

I didn't do anything about my phone account and I left UK directly. So i think the contract is still going on until now because i did nothing to stop it. And showing payment proof to an agent of live chat is useless. I showed it to the agent, Calvin, and he just said the team will escalate this issue. So what to do next? Still waiting? If you system can't be updated as soon as possible, why cannot it just be updated as promised????? Could you please just tell me what to do now?

[Tash]

@Yuteng As we didn't receive any notification to cancel your account, this would mean that the account is still open and any bills remaining would need to be paid.

As we’d need to access the account to look into the progress of this for you, please contact our Live Chat team as advised previously. If you do need further help after speaking with the team again, please let us know.