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Can’t receive calls or texts. Have just transferred my number from EE

Stephen58
3: Seeker
3: Seeker

I’ve recently received a text to say my number has been successfully transferred from EE to Vodafone but I m not receiving calls or texts 

2 REPLIES 2

BandOfBrothers
17: Community Champion
17: Community Champion

Hi @Stephen58

 

In the phones settings try manually choosing another network and then re choose Vodafone. 

If that does not help then the porting in files may still be settling. 

If this does not remedy itself soon then call 191 and tell them you suspect a Split Port. 

They'll escalate this to Vodafones Porting In Teams to deal with. 

I hope this is resolved asap for you. 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

Thank you. I tried the instructions you have suggested on the Vodafone chat room. Will contact them again. 👍