Cannot connect main user

[frog61]

Hello

Hopefully someone can help!

We have 3 Vodafone mobiles in our home.

I registered first with my phone, it worked for a few weeks, now all of a sudden has dropped to almost non existant signal. one bar a couple of hours a day then none.

the other 2 phones are fine both have full signals.

We live in an area with No, I repeat NO vodafone service (depsite what shop and the coverage map say).

The phones that work are Iphones and mine is an android.

serial number of device: 42152178085

I wonder whether anyone from Vodafone here could help me with this?

I cant seem to deregister my phone number, so a bit stuck!

Some useful information I see others have asked for in the past:

Speed test - 77Mbps

Ping test, IP address and traceroute will have to be answered later today when home.

thanks in advnace!

[Rahim]

@frog61 Kindly contact our Live Chat team, so they can de-register your Vodafone Sure Signal. 

Once the device has been de-registered, please allow 24 hours before registering it again. 

[frog61]

Hi there

I have done this myself, de-registered device, waited 24 hours and restarted it all.

it works.... but now the other 2 mobiles have no recpetion. I have great reception again but the other phones dont work.

What is going on here!

[Rahim]

@frog61 It sounds as though the changes you've made in relation to adding new users to your Vodafone Sure Signal haven't updated on our server. 

To resolve the issue, I've remotely resynced your device. 

Please allow up 6 hours for the resyncronisation to complete before resetting your device. 

Kindly keep us updated with how this goes. 

[frog61]

Many thanks!

Will see if tonight brings any joy!

Will provide update tomorrow.

[Rahim]

@frog61 Thank you! 

We'll keep an eye out for your response.