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19-02-2018 12:44 PM
So I’m looking for a little advice regarding the not surprising awful service from Vodafone, here’s a quick rundown of the issues:
So I REALLY don’t want to stay with Vodafone, I’ve never had worse service in my life, but they refuse to compensate you in any way until the problem is fixed.
I have put hours and hours in on the phone to sort this, had unusable service for 3 months, how the hell do I get some form of compensation for my time, breach of contract and most importantly the massive inconvenience?!
Any advise would be greatly appreciated!
20-02-2018 03:02 PM
@evz2000 I'm really sorry to hear about the issues you've been facing with your broadband and apologise that this has been going on for so long, I can completely understand your frustration.
If we offer any kind of compensation, we'll usually wait until the issues resolved - so we know how much to credit for the time the service hasn't been fully functional.
We'll be happy to forward your query along to our Broadband team. So we can do this I've sent you a private message with details on how to get in touch.
19-02-2018 02:49 PM
So I’m looking for a little advice regarding the not surprising awful service from Vodafone, here’s a quick rundown of the issues:
So I REALLY don’t want to stay with Vodafone, I’ve never had worse service in my life, but they refuse to compensate you in any way until the problem is fixed.
I have put hours and hours in on the phone to sort this, had unusable service for 3 months, how the hell do I get some form of compensation for my time, breach of contract and most importantly the massive inconvenience?!
Any advise would be greatly appreciated!