Correct lights on but no 3G signal

[psherry67]

Hi

My SS1 (serial number 21196773309) has stopped working for about a week.  I have done multiple resets on both SS and phones but none of the Vodafone phones are getting a 3G signal. I have had the SS for about three years without any issues. 

I also have an EE femto and this is working fine

My twitter name is @keg42

I'd appreciate any help with trying to sort this as it is becoming a bit frustrating now

thanks, Paul

[Retired-Ian_]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks
Ian