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08-06-2017 11:06 AM
Allpied for a new phone through a third party provider (not direct with vodafone) for myself and two collegues. As had been advised by Vodafone to get the deal we want to buy the phones as personal and then transfer to business if needed (from Glasgow Buchanan Galleries Store)
All three phones failed credit check - no credit check was carried out on the Business Account which had been used but understand may be issue as not accepting a business name on the account
Applied for new phone for myself through personal account and have a High credit rating and never been declined credit ever and phone declined...checked credit search again and this time search was completed.
Disappointed that false information from a vodafone sales rep may have caused the issue for us getting the deal we wanted which was better than competators - is there anyway this can be reviews or is it as simple as the one failed check with your name associated to it means that cant do anything for 3 months?
13-06-2017 01:43 PM - edited 13-06-2017 01:44 PM
@darren1976 you may want to check my thread as in the same position with my parents contracts.
If you do find a solution would appreciate if you update here, I shall do the same. But judging by Vodafones attitude to date, not holding my breath.
16-06-2017 10:11 AM - edited 16-06-2017 10:12 AM
Still not resolved - had a call and person would not say who was calling from and put phone down, checked number and this was vodafone. since then private message to follow up asing for ref which i dont have yet vodafone have enough info to call me!!
Really at loss why vodafone cannot simply phone and resolve matter, maybe bit embarising for them to admit that i was told wrong info by staff and that credit check was not carried out but failed due to buy three phones on same buiness account...honesty goes a long way!!
Now looking to take buiness to another operator as do not have time to waste on this when nobody really seems that interested in trying toresolve matters at Vodafone except @Sukhi who has PM me but obviously she can only do so much. Massive customer services fail.