Credit File - missed payment recorded in error

[zonk]

I had a Note 7 contract which I have cancelled within 7 days beginning of Septemeber 2016, due to the Note 7 fiasco.

Long story short I have been charged for the first full month and I contacted you at least 7 times over the last 4 months to rectify this. Each time I was told this would be sorted but it wasn't. Finally last month the charge was credited to the account and the account fully closed (hopefully).

However my perfect credit score of 999 with Experian has now gone down due to having this missed payment recorded against my credit file. I have NEVER missed a payment. EVER!

Let's get this resolved please.

[Jenny]

@zonk – I’m pleased this has submitted now.

If you can let us know your email reference number from the auto reply (this will look like [#1567465]), we’ll make sure we’ve got it.

Thanks for the feedback about copy/pasting the email address – I’ll pass this on internally.

[zonk]

Email reference is [#15014028].
Will I be informed when this was looked at?

[Jenny]

@zonk - thanks for confirming that.

I can see we’ve received your email, so we’ll be in touch as soon as we can.