Customer Service Management - Delayed Upgrade

[Vaughn17]

It's abyssmal. I've spoken to over 15 people, an upgrade ordered 5 times by the upgrade team and the 'Specialist Care' team, a £10 call to the Head Office, still no upgrade received, it's now day 35. A can a company operate like it does. Nobody knows what they're doing, so many departments where there is no communication. Is Vodafone too large?

[BandOfBrothers]

Have you been advised what is hindering your Upgrade ?

If processing this Online or over the phone is not working can a Vodafone Highstreet Store or somewhere like Carphone Warehouse Upgrade you. With upgrading through Cpw or another 3rd party however certain discounts such as Employers VEA isn’t available. 

[Vaughn17]

Thanks for your response. The 'Specialist Care' team said there was something wrong with my account, only my account out of 19 million. A 'Superuser' rectified the problem after upgrade request 3, the two requests after didn't materialise of course. 

If I do upgrade through a Vodafone store our CPW I will miss out on a 25% discount. That's why this mug is still with Vodafone. I suppose that's why Vodafone has a large customer base because of its prices not because of its service. Surely Ofcom need to intervene. If I see a deal I'm off, Vodafone are encouraging me to leave at the moment. 

[Colleen]

@Vaughn17 I'm sorry to hear you've had problems with your upgrade. 

We want to get this sorted for you - I've sent you a private message with details on how to get in touch with our team.