DT6 - Bridport

[mfield]

1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?  

Have to travel to the next town 15mins away by car. Shocking signal all around Bridport. No service most of the time at my home postcode of DT6 4SL. 

2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? If you don't want this showing on the Community, add it to your profile here. DT6 4SL

3) Does the issue occur if you try your SIM card in a different phone? YES

4) What errors are seen or heard when the issue occurs? NO SERVICE

5) Does this happen on 2G, 3G, 4G or all? ALL

6) When did you first notice this issue?
8 months ago. 
7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs?  PERMANENT. 

[BandOfBrothers]

Using the > Vodafone Network Checker < I can see no issues being reported for your Local or Surrounding masts @mfield

However it does suggest your in a fringe coverage area. 

A Vodafone sure signal device or the feature > Vodafone Calling Over Wifi < maybe beneficial to you. 

Situations such as Mast Congestion, weather conditions, population growth, new or extensions to existing buildings and even things like tree growth can all go on to affect Signal. 

[JustHarry]

I can agree with you

I had a text message saying they are upgrading in x time, now since that time data is useless

data problem seems to be linked to upload is 0.00 on vodafone app, download is 0.08 

they are sending me a new SIM card, but they would need to look at their customer base in DT6 and send everyone a SIM card as it's affecting at least 10 people that I know. 

In this day and age, getting no data while on the high street in Bridport is unacceptable. 

There was a reported issue on the network checker page, says resolved but it isn't really. 

If it isn't resolved by Tuesday, they are going to get at least 11 phone calls from different numbers to 191 complaining about data speeds and patchy signal 

[Alex]

@JustHarry Please complete step six on our Network Troubleshooting thread.

After completing this step, post the template with your answers here and I'll have a member of the team get back to you as soon as possible.