NR26 - Sheringham

[GraceEmily1993]

Postcode: NR268TP
1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?
-Our house and garden, now gets zero signal.

2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? If you don't want this showing on the Community, add it to your profile here.
NR268TP

3) Does the issue occur if you try your SIM card in a different phone?
It happens on all phones in my household (4)

4) What errors are seen or heard when the issue occurs?
No service or searching

5) Does this happen on 2G, 3G, 4G or all?
All

6) When did you first notice this issue?
About 2 weeks ago

7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs?
Permanent

[BandOfBrothers]

Hi @GraceEmily1993

I totally appreciate and understand how frustrating and inconvenient it us when signal is intermittent or non existent. 

It seems some work has been going on with your surrounding masts which can sometimes affect local masts if Vodafone are re routing network traffic to compensate.

It can sometimes take a few days for the masts to fully settle. 

[GraceEmily1993]

But I still have no signal !  

[Alex]

@GraceEmily1993 You should be able to gain a 2G connection in your location - with limited 3G.

Please try to manually change your device down to 2G only and see if this helps you out. :smileyhappy:

If not please let me know in a reply to this thread and we'll look into this further with you. 

[GraceEmily1993]

4 people in my house, all with no signal whatever we do .. gone from 4 bars to no service ! 

The photo attached is my signal status as of last night 

[Alex]

@GraceEmily1993 Thanks for that. :smileyhappy:

I've sent you a private message with details on how to get in touch, once you've done this, we'll be able to look into this further for you. 

[Alex]

@GraceEmily1993 I've been in contact with our Network engineers and they've confirmed you should be currently connecting to the network and there's no issues with your local sites. Therefore INC3043743 has now been set as closed. 

The coverage in your area is on the edge of indoor coverage. Are you using a Sure Signal device? If not, you can find more information here. 

We'd also advise for you to check out Wi-Fi Calling as another alternative to improve your indoor connection on calls.