Deregister Sure Signal

[rdm]

Hi, I have recently moved my business to another network and as such I want to deactivate my Sure Signal, as my new network is able to give me coverage at home without a box!

I can't log in anymore to do this as my account is no longer active.

I want to sell the box on ebay but need it off their system before I can do this.

Thanks

[buca]

As per other posters, I have a suresignal box I'd like to transfer to my sister who is on Vodafone.. Like others I can not access account details... Can someone let me know how to achieve this...

Thanks in advance

Adam.

[Ben_H]

Hi Adam,

We'll be happy to take a look. I've sent instructions on how to reach my team here. 

Cheers, Ben

[revaido]

Hi, I had my number moved over to Three today, and logged into My Vodafone tonight to deregister the SureSignal but it doesn't look like I have access to anything in My Account now to do this. Does this mean that the device has been automatically deregistered as I'd like to get it to someone else who needs it, but I think it's no use until it's deregistered? Thanks in advance

[drey_p]

Hi there

You are right - a SureSignal device can't be used by someone else until it has been deregistered. It doesn't get automaticallly deregistered I'm afraid, you would have needed to do this through your online account before your number moved over to your new provider.

As you didn't do that, one of the eForum Team will need to assist you and will be along to drop you a Private Message just as soon as they can. Please be patient as they can take a little while to respond as they deal with all posts in time order.

[mdc]

I also have a SureSignal V1 that I'm pretty certain I didn't unregister before moving to a different provider. It's been sat in it's box on a shelf for around 18 months maybe longer as I had no need for it.  Could the Vodafone team check the status and deregister the device for me, so I can pass it own to a friend that has just purchased himself a shiny new Vodafone handset, but has a very poor signal at this home.

Thanks,

Michael

[Jrees]

Hi Tech Team,

Please could you send me the contact details to de-register my Sure Signal!

Thanks in advance.

Kind regards

John

[Retired-Lee]

Hey guys.

I've sent you all a PM.

Please click here to send us your details so we can de-register your Sure Signals.

Cheers,

LeeH

[cal6n]

Hi,

I've recently left Vodafone but was using my SureSignal right up to the point where my number was transfered to my new provider and my account was shut down.

Since I can no longer access my old Vodafone account, I am unable to deregister it.

Could you give me details as to how this may be achieved, please?

[drey_p]

Hi there

One of the eForum Team will be able to help you get the SureSignal deregistered from your account.  They will be along just as soon as they can to drop you a Private Message containing instructions on how to get in touch. Please be patient as they can take a little while to respond.

[Retired-Lee]

Hi cal6n,

Sorry to hear you've left.

You have a number of options available:

• Pop into your local Vodafone shop who'll be able to de-register the VSS
• You can do it by speaking with our Live Chat service
• Calling 191 from a Vodafone phone 08700 700191 from another phone
• Click here to send us your details

Cheers,

LeeH