Deregister SureSignal - no longer with Vodafone

[JaneJarvis]

Can some one please help me to get the unit deregistered ?
The gateway serial number is 40114292739
Thank you in anticipation

[drey_p]

Hi there

One of the eForum Team will be along in about 24 - 48 hours to help you get the device deregistered.

[JaneJarvis]

Thank you

[JaneJarvis]

Anybody available to help me yet?

[Retired-Sarah]

Hi JaneJarvis,

Welcome to the eForum.

So we can help with this, please get in touch with us here.

Thanks,

Sarah 

[JaneJarvis]

Hi Sarah,
I did what you said but have not received a solution yet???

[drey_p]

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@JaneJarvis wrote:
Hi Sarah,
I did what you said but have not received a solution yet???

---

When you sent a message to the eForum Team, you would have received an automated acknowledgement via email.  In the subject line of the acknowledgement, there would have been a reference number that looks like this: [#8123456].  Please post that back here so that the eForum Team can trace you message. 

[JaneJarvis]

Re: Deregister sure signal [#8134070]
From: Vodafone Customer Services <ccare.webmails@help.vodafone.co.uk>
To: (removed for security)
Date: Thu, 2 Oct 2014 17:15
Thank you

[JaneJarvis]

Re: WRT165 [#8134153]
From: Vodafone Customer Services <ccare.webmails@help.vodafone.co.uk>
To: (Removed according to House Rules)
Date: Thu, 2 Oct 2014 17:19
I also have this number

[Ben_H]

Hi JaneJarvis,

Thanks for posting your reference details.

The first one didn't reach my team due to the email subject title, however we have [#8134153] and are working on your request.

Cheers,

Ben