Vodafone SureSignal v3 not working

[netexsystems]

Hi,

My SureSignal v3 stopped working earlier today. The symptons started off with the power light solid red, Internet and In Service lights white. I was using my phone (iPhone 5s) fine up to this point.

Suddenly, my phone showed 'No Service'. I rebooted the phone but to no avail. I also changed the carrier to manual, selected O2, waited a few minutes, powered off, back on and changed it back to automatic.

This still didn't work, so I rebooted the SureSignal. The power light flashed red for a few seconds, then went solid. The In Use light then lit solid amber.

I rebooted the BT Homehub (which has Port Clamping enabled), then once the Homehub had rebooted, the SureSignal. Still I got the red power light and the amber In Use light.

I've also tried de-registering and re-registering the SureSignal, but get the same red power light and amber In Use light. Sometimes if I reboot the router, the Internet light pulses for a while, but then I eventually get the red solid power light and the amber solid In Use light.

Troubleshooting data is as follows:

SPEEDTEST results:
Ping, 10ms
Download Speed, 72.35Mbps
Upload Speed, 17.66Mpbs

PINGTEST results:
Ping, 13ms
Jitter, 0ms

IP Address:
81.151.136.26

SURESIGNAL:
Serial No. 40123623320

TRACERT results:

C:\Windows\System32>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 4 ms 1 ms 2 ms BThomehub.home [192.168.1.254]
2 * * * Request timed out.
3 * * * Request timed out.
4 13 ms 9 ms 9 ms 217.41.216.29
5 12 ms 10 ms 14 ms 213.120.176.42
6 10 ms 9 ms 11 ms 217.41.168.207
7 10 ms 10 ms 10 ms 217.41.168.109
8 15 ms 10 ms 10 ms 109.159.249.192
9 10 ms 14 ms 9 ms core3-te0-0-0-21.faraday.ukcore.bt.net [109.159.
249.171]
10 10 ms 12 ms 10 ms peer1-xe8-3-1.telehouse.ukcore.bt.net [213.121.1
93.109]
11 12 ms 15 ms 10 ms lndgw2.arcor-ip.net [195.66.224.124]
12 13 ms 13 ms 27 ms 85.205.0.93

All subsequent hops timed out

Seems the traffic gets to a router in germany then no further?

Can you assist? My business is suffering as the only way I can get a mobile signal is with the SureSignal.

[Retired-Simon]

Hi netexsystems,

Your tests all look fine.

Usually, the red power light and amber in service light suggest that there’s interference. Firstly, I’d try moving your BT Homehub as far away from the Sure Signal as possible.

If that doesn’t make a difference, try another Ethernet cable.  

Thanks,

Simon