31-03-201412:36 AM - last edited on 31-03-201407:57 AM by Retired-Dave
Good evening - I recently bought a suresignal box on EBay (Removed by moderator). The seller did not deregister the box and is not responding to my requests to help; the box is currently useless to me. Before I leave negative feedback on EBay and request a refund, are you able to help by deregistering the box for me?
I'm afraid that Vodafone can only deregister the SureSignal device at the request of the original owner. If they won't respond, then I'm afraid that you have a rather expensive paper weight.
I can't see anything in the description about it not being dregistered, so it may be worth setting up a dispute through eBay in order to try and get your money back.
Hi, I have a Vodafone suresignal box that I need to deregister in order that a friend can start using it. I have not used it for 2 years. Please tell me how I can do that, thanks.
@Jaewoodford wrote: Hi, I have a Vodafone suresignal box that I need to deregister in order that a friend can start using it. I have not used it for 2 years. Please tell me how I can do that, thanks.
@Jaewoodford wrote: Hi, it's likely to be just less than 2 years, can I get the serial number checked?
It would be unlikely the Sure Signal can be reregistered.
The T & C's state that if the Sure Signal has not been registered or used for12 months, Vodafone will stop providing the services and the device will not be able to be connected to the network.
However, it won't do any harm using live chat for clarification.
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