Sure Signal Problems

[norwich_ben]

I have bought a sure signal device a few days ago and registered it.  Works fine on my phone.  I have added my partners phone number and it 'sees' full signal but when trying to make a call it says 'no access to network'.

I have tried the following so far,

1. Un registered and re registered

2. Reset the sure signal

3. Un registered and registered using my partners number as the owner, she can then use it and I have the same 'no access to network'

It appears that only the owners number works and others do not, even though the receive the text message saying that it is all set up.

Any further help would be greatly appreciated.

Thanks

[BandOfBrothers]

Hi,

Can you try toggling off any 4G setting to force the phone onto 3G which is what the Sure Signal pushes out. 

[norwich_ben]

Hi,

Put the phone in 3G and still has the same 'no access to network' message when trying to make a call.

Both phones are Samsung S6

[BandOfBrothers]

Does service work i.e. making calls etc when in a place with signal ?

[norwich_ben]

Yep, phone works fine when used in a place with normal signal.

Just very odd that when her phone was the 'owner' of the sure signal it worked and mine had the 'no network access message' then when I re registered it with my number as the owner mine worked and now hers doesn't.

[BandOfBrothers]

Certainly a conundrum.  

My-Sure-Signal-is-working-but-not-with-my-phone-What-can-I-do.

^ Some faqs which may help. 

Customer service on 191 and Live Chat should be able to help too 

[Rahim]

@norwich_ben Are you still having this issue? 

If you are, please provide us with the serial number for your Vodafone Sure Signal. 

[norwich_ben]

Hi,

Yes still have the problem.

Serial number - 42163771522

Is it anything to do with both the mobile phone numbers being on the same account?

Ben

[Sukhi]

@norwich_ben I can see that your Vodafone Sure Signal updated on our servers this morning (15 November 2016).

I've resynced your Sure Signal, by resyncing your device, this will ensure all the numbers you're trying to use are alligned correctly on our server. 

Please allow 6 hours to pass before resetting your device. 

[norwich_ben]

Thanks for that, fingers crossed it works