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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 74235 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229938 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 204328 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Sure Signal version 3 not connecting additional users

Hi, I have recently changed my Sure Signal version 2 for a new version 3 (plug type). I have a managed to connected my iPhone 5 at set up and also added my Blackberry 9790 which is registered and I have received a confirmation email. However the Blac...

Failed power adaptor

Hello I have a Suresignal V2 with a failed power adaptor, lucky for me I have 2 here and the unit works fine and the fault moves to the other one if i swap adaptors so the problem is 100% the adaptor, the units serial number is 40120139973, who do I ...

jregler by 2: Seeker
  • 18638 Views
  • 2 replies
  • 0 thanks

Resolved! Sure Signal - Denied a Refund in your Canary Wharf Store

bought a sure signal from canary wharf store in sept reported it as not working straight away tried with tech service dept again and again to get it sorted. read everything i can on forums, including this one and tried support with my ISP too. tried ...

Missing Order - Sure Signal

Hi Team I am missing an order for a Sure Sgnal box which was allegedly sent out 16th Jan - I have tried track & trace number but it seems incorrect. Please advise.  I would also like the Business Director Sectors name & address as I have previous iss...

Buying out remainder of contract

I have 4 months remaining on an 18 month contract with my iPhone 4. I was wondering whether I couod buy out the rest of my contract as my iPhone is on the verge of becoming unusable. Thanks

joe_m_c by 2: Seeker
  • 36629 Views
  • 3 replies
  • 0 thanks

Bought 2nd hand sure signal and need it deregistering

I had purchased a 2nd hand sure signal box from ebay some months back and tried to register it today and it seems its still registered to the old user which i have no contact with how can i get it deregistered serial number 40121008094 thanks

candy by 2: Seeker
  • 19471 Views
  • 1 replies
  • 0 thanks

Resolved! Iphone 5 - persistent problem with SureSignal

Help wanted please. I've ready all the posts on this common problem, but none of them are working for me. I've tried the hard reset. I've tried transferring Sure Signal ownership to a new owner and then back again. I've re-booted the iphone. I've wai...

Buckham by 4: Newbie
  • 26004 Views
  • 13 replies
  • 0 thanks

Sure Signal V3 will not connect

Hi, I have just bought a Sure Signal V3, and registered it and followed all the instructions. The Sure Signal is flashing red, and has the 1st light shown as orange. I have been through all the steps in the other threads but nothing is working. The i...

anishap by 2: Seeker
  • 23793 Views
  • 11 replies
  • 0 thanks

SS Stopped Working

Hi all,  My SSV3 was working happily all week and yesterday started to not work - went to look at the device and the power light is now flashing and the internet light is solid orange. I am not sure what has happened but it was working.  spent all da...

RE by 4: Newbie
  • 21491 Views
  • 1 replies
  • 0 thanks
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