Disappointed, loyal customer...

[Dale1685]

Really disappointed. Have been with Vodafone for my last few contracts. Even the guy on the phone said he could see I've been loyal. 

Ive changed jobs last couple of weeks and I now get paid monthly instead of weekly. Because of the transition I'm unable to pay myself up to date until later this month. The guys 'line manager' wasn't willing to help. I've now effectively been cut off and can't use my mobile other than wifi at home. Not really much good to me. My contract will be up for renewal soon and I'm pretty sure you've just lost my custom. Shame.

[BandOfBrothers]

Hi,

I appreciate you’ve remained with Vodafone and paid to use allowances on your tariff. 

The loyalty basically is you pay to use a tariff and Vodafone take that in payment. 

They have to implement their T&C’s fairly to all customers so have to treat a person with several years commitment the same as a person with one years commitment. 

Vodafone can help by putting in a payment plan for example but this is then reported typically on a persons credit file. There is already a chance the current situation has been reported too on your credit file. 

Checking experian credit report will clarify that. 

I would suggest speaking again with Customer Service to see if an amicable resolution can be reached. 

I totally understand and appreciate your situation.

[AnnS]

Hi @Dale1685

It will only be an outgoing restriction, you will still be able to receive.

When you are behind with your payments and owe money, any network would treat you the same and apply an outgoing restriction until the account was up to date.

However, if you have been a longstanding customer with a good record of paying on time, Vodafone should have allowed you to make a promise to pay and not restricted your service.  A promise to pay would also have prevented any late payment marker being made against your credit file.

It might be an idea to wait for a member of the Team here on the forum to get to the thread, they will be able to access you account and try and see if anything can be done to help with the situation.

[Colleen]

@Dale1685 It's disappointing to hear what's happened. We'll be happy to look into what options are available, so please don't worry, we'll get this sorted for you 😊 I've sent you a private message with details on how to get in touch.