Do I need a resync?

[andybol13]

Hi posted a cry for help yesterday but I got no response?

I have trawled more formum topics and wondered if I need a resync? It seems to have resolved a nunmber of issues previously.

Yesterdays post is as below.

Please help

Hi

I would like some help with a new sure signal we received on Friday from Vodafone.

It was to replace an old faulty box. I have plugged it in using the same ports on our router as before.

I followed the instructions and  left it all weekend but stiill the light issue

I have tried different cables, I have done a reset, I have deregistered and re-registered, I have moved the VSS to different locations but still no joy. I have tracked the forum and wondered if we need a resync??

We are a small office so I have asked our IT people to check that there is noting being stopped or blocked from an IT perspective and they have confirmed all is well at their end.  Can you help?

Serial No is 40132100989

We have BT Infinity which works fine

I have done a pingtest - 26ms and jitter 10ms, line quality A

Speedtest - 19.96 download, 8.41 upload

Ip address - 81.142.135.97

Traceroute:

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.53.254

  2    15 ms    13 ms    13 ms  remote.phoenixcnc.co.uk [81.134.112.1]

  3    13 ms    13 ms    19 ms  213.120.182.141

  4    15 ms    15 ms    14 ms  213.120.161.82

  5    15 ms    15 ms    14 ms  213.120.182.67

  6    14 ms    14 ms    14 ms  31.55.164.107

  7    21 ms    18 ms    18 ms  acc1-10GigE-0-1-0-5.bm.21cn-ipp.bt.net [109.159.248.90]

  8    23 ms    19 ms    19 ms  core1-te0-13-0-4.ealing.ukcore.bt.net [109.159.248.8]

  9    20 ms    21 ms    20 ms  host213-121-193-144.ukcore.bt.net [213.121.193.144]

 10    25 ms    23 ms    22 ms  lndgw2.arcor-ip.net [195.66.224.124]

 11    21 ms    21 ms    21 ms  85.205.116.2

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

[andybol13]

Hi Dave

I have reset the box and left it for 3 hours but still the same light sequence.

Just to check that I have reset by pressing and holding the reset button for 30 secs whilst the unit is still plugged in and then releasing the button.

I am assuming this is the correct procedure??? please advise if not

I will try the unit at home and see if it works there and let you know

Thanks

Andy

[Sukhi]

Hi andybol13

That is the correct way to reset :).

Let us know how you get on with it at home.

Thanks

Sukhi

[andybol13]

Hi

I tried the unit at home and got an internet connection, so now I am even more confused.  Is there a helpline number I can ask our IT guys to call your tech team as I am caught between a rock and a hard place between vodafone and our IT people. In the meantime I have 9 people in an office which has a sporadic Vodafone signal and a sure signal that wont work!

Your earliest reposnse would be appreciated

[DaveCD]

Hi andybol13

I understand this is frustrating for you and the staff.

As you have been able to use it at home, there appears to be no fault with the Sure Signal and the difficulties you face are with the work connection.

There isn't a direct line, but if you call 191 or your business account manager, they can transfer you to the tech support team who may be able to help.

DaveCD