EH55 - Polbeth

[masterg]

Been having problems with the signal indoors at home for a while and nobody can give me a straight answer. Have had 2 new.Sims which have made the situation worse (signal was just bad before but now it disappears completely at random intervals even when being used). Supposed to be 4g at home indoors but it isn't. Amazing really since Vodafone's current campaign falsely claims unbeatable indoor signal. Online chat are no good. They blamed a new building or trees for the issue which started nearly 10 months ago now and don't seem able or willing to help. Sick of Vodafone's lies and will be cancelling as soon as I am able because ee, o2 and 3 all have a very strong 4g signal in my house so I fail to see why Vodafone can't have this also. Feel like I'm just being ignored in the hope I'll shut up and go away

[Alex]

@masterg Your phone may not always connect to the strongest signal type (2G/3G/4G) available, which is why we've advised to try this on 2G to test for any improvement. 

Please also be aware that our network coverage checker gives a computer generated prediction which should be used as a guide only. This information is available on the page and although it's regularly updated, may not always reflect the actual signal coverage. 

[masterg]

So when looking for a new network, it could be grossly misleading and cause people to be trapped in a contract that isn't suitable. And why would my phone not connect to the strongest signal when it is set to connect to the strongest signal (auto)??? I have tried making a call this morning with my phone set to 2g only, still a very poor quality signal. Tried my sim in another handset and got the same result

[Gemma]

@masterg - As @Alex mentioned, our network coverage checker is a prediction and not a guarantee of actual signal coverage.

We do offer The Vodafone Network Satisfaction Guarantee. This allows customers to trial our network with no strings attached.

So we can take a closer look into this, please send us your details by following the instructions in this private message.

[masterg]

Done.

[masterg]

Well its been a full week since I replied to the private message and what do you know, no reply. Really had enough of this companys ##~## customer service. I got an email to say it had been received and you'd normally respond in 48 hours. What a joke

[Gemma]

@masterg - I've replied to your email on 24 August. Please check your junk/spam folder.  

[masterg]

Please resend then because i have nothing in inbox or junk

[Alex]

@masterg I've just spoken to @Gemma and she's resent the email to the registered email address on your account.

Please check you've received this and let us know. 

[masterg]

Thank you

[masterg]

Igo git the email and not looks as though you just want me to repeat most of the bin format I in that's already been given. This is why people are fed up with Vodafone. You make us jump through hoops and it doesn't make the slightest difference. I'll answer the questions that havnt been answered already here