EH55 - Polbeth

[masterg]

Been having problems with the signal indoors at home for a while and nobody can give me a straight answer. Have had 2 new.Sims which have made the situation worse (signal was just bad before but now it disappears completely at random intervals even when being used). Supposed to be 4g at home indoors but it isn't. Amazing really since Vodafone's current campaign falsely claims unbeatable indoor signal. Online chat are no good. They blamed a new building or trees for the issue which started nearly 10 months ago now and don't seem able or willing to help. Sick of Vodafone's lies and will be cancelling as soon as I am able because ee, o2 and 3 all have a very strong 4g signal in my house so I fail to see why Vodafone can't have this also. Feel like I'm just being ignored in the hope I'll shut up and go away

[masterg]

• Forum /Twitter Username (ALREADY GIVEN)
• Link to your post (SEE ABOVE)
• Full Address including postcode of affected area (ALREADY GIVEN)
• Alternative contact number (ON FILE)
• The type of issue being reported (service type, coverage/voice/data/SMS etc) (ALREADY GIVEN)
• What are the symptoms being reported (please give as much information as possible) (ALREADY GIVEN
• Issue start date and time (ALREADY GIVEN)
• Make and model of phone (HTC ONE M9 RUNNING ANDROID 7.0)
• Specific examples of dates and times of failures, from the last 24 hours (EVERY SIGNAL FAILURE IS LOGGED ON YOUR NETWORK SATISFACTION SYSYEM)

[Gemma]

@masterg - I’m sorry to hear the way you feel.

We do want to help, which is why we’re asking you to email the information to us.

Once we’ve received your email reply, with the completed template, we’ll then be in touch as soon as we can.

[masterg]

So all the information ive given at the start of this and the template I posted here wasn't enough? I'm not getting then service im paying for. I'm sure if I stopped paying there would be action taken against me quick enough

[Alex]

@masterg The first template allows us to do our initial checks into an area.

The template we send via email provides us with all of the information we need to potentially raise a case with our Network engineers, for them to look into your issue further. 

We're willing to assist you with your query, however we need you to work with us in order to do this. 

Please reply to our latest email, with the questions filled out in full. Until you do this, we're unable to progress with your query. 

[masterg]

ive replied to the email but saying i need to work with you is a joke. YOU need to work with me. Ive given all the information already. i expect a very quick response to this long standing issue with YOUR network

[Gemma]

@masterg - Thanks for sending your details to us.

I’ll pick your email up now.

[masterg]

Any update? I picked up yet another new sim from the store on the advice of online chat because they said that would solve my problems. Complete lie. Just as bad as ever. My network connection was dead for 3 hours last night. Also, why has the tag "cancel my contract" been banned from being put on posts (see attachment). 

[Alex]

@masterg Our Network engineers are currently monitoring your area to look into the issues you've raised. 

[masterg]

How long does that take? When will I get the reliable service I'm paying for? And you didn't answer my question regarding the tag

[masterg]

It's been 5 days already. This is not acceptable