EH55 - Polbeth

[masterg]

Been having problems with the signal indoors at home for a while and nobody can give me a straight answer. Have had 2 new.Sims which have made the situation worse (signal was just bad before but now it disappears completely at random intervals even when being used). Supposed to be 4g at home indoors but it isn't. Amazing really since Vodafone's current campaign falsely claims unbeatable indoor signal. Online chat are no good. They blamed a new building or trees for the issue which started nearly 10 months ago now and don't seem able or willing to help. Sick of Vodafone's lies and will be cancelling as soon as I am able because ee, o2 and 3 all have a very strong 4g signal in my house so I fail to see why Vodafone can't have this also. Feel like I'm just being ignored in the hope I'll shut up and go away

[Alex]

@masterg Our Network engineers have done everything they're able to in order to try and rectify your issue.

If your coverage is still not as you'd like it to be at home, we'd recommend a Sure Signal device or checking if you're eligible for Wi-Fi Calling. 

[masterg]

So I just have to bout nip with a service that's no use? I was told I would get a fast reliable 4g signal at my address. Seems Vodafone just lies to customers eh

[masterg]

*put up with

[Alex]

@masterg I'm unable to see what you were advised, however I'm sorry to hear that you feel this way and I also apologise for if incorrect information was given to you. 

As mentioned in my previous post, we've worked very closely with our Network engineers on this issue and we've done everything possible to try and rectify your network query.