Eligible to upgrade or not?

[petetomlinson29]

Utterly confusing few days of dealing with Vodafone. First time I've ever had any issues.

I've been with Vodafone for several years, currently on a 12 month SIM only deal which expires in January. £17 per month for 5GB data.

The website tells me I'm eligible to upgrade to a new SIM only deal and I picked one that was £21.50 per month for 25GB data + Spotify.

I received a new SIM card with a new number (which I didn't want) and then a bill for about £50 for line rental on both numbers (which I definitely didn't want!)

After speaking to 2 different vodafone operatives this morning, both confirmed I am not eligble for an upgrade until January, despite what the website says, they have cancelled the new number and I won't be charged line rental for it.

It's fine I guess, just a bit of a waste of time. Has anyone else had a similar experience? Why does the website advertise upgrades that the customer is not eligble for?

[BandOfBrothers]

Hi

I'm wondering if it's something to do with a Flexible Upgrade ?

What-s-the-difference-between-Flexible-upgrades-and-Flexi-upgrades.

Either way I can appreciate you'd be left feeling unimpressed. 

The Vodafone Social Media Team here who read all posts and help where they can so please let them catch up with your post and I'm sure that they will help you with this situation if they can. 

[AnnS]

Hi @petetomlinson29

If you are in your upgrade period and are able to update your account to a new 12 month SIM only contract, you would have been able to use the same SIM card and ugrade to a tariff of your choice.  However, the remaining time left on the previous SIM only contract will be added onto the new SIM only are the new price.

From what you have written, you have been given an additional SIM only contract with a different number and not an upgrade and you should be able to see the additional number and charges on your online account and on the My Vodafone phone application.  This needs to be cancelled within the 30 day closure deadline.

Contacting Customer Services will get you the best advise on how to return the additional contract and get your current number onto the correct tariff.