Emails not being received

[graeme101]

Using a Lumia 630 after set up trying to send/ receive emails I get told that my user name or password aren't correct. I've changed the password and am sure details are now correct but still ther problem persists. Whats the enswer?

[Nabs]

@graeme101 What kind of email account are you trying to set up?

[graeme101]

trying to reademails from my hotmail

[Nabs · Accepted solution]

This might help?

https://support.office.com/en-us/article/Set-up-email-on-Windows-Phone-181a112a-be92-49ca-ade5-39926...

If you're still getting errors relating to incorrect username/password combinations, try signing in using your web browser to confirmt he details are correct. If you're still getting errors after that you could try contacting microsoft answerdesk https://support.office.com/home/contact and they could look into you account to make sure there are no issues.

[graeme101]

Still no pogress, seems the problem may be I have my user name on phone in lower case instead of capitals, cant seem to change it. Any ideas?

[63johnw]

Hi. You could try deleting the account then add it again?