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Entertainment package problem

handy
3: Seeker
3: Seeker

I changed my pay monthly sim only plan on Friday 1st September to the 25gb Red Entertainment plan. I had previoulsy had the 20gb Red Entertainment plan with Spotify,.

 

Since swapping I can see my plan in the MyVodafone app is now the 25gb, but I have had no email confirmation of this upgrade. When I text 'entertainment' to 97613 or goto start.vodafone.com the only options I have are for Spotify at £9.99 a month or Sky Sports at £.5.99 a month. No free choices for Spotify / Now TV / Sky Sports.

 

I spoke to a customer and tech advisor online yesterday who advised to click on the £9.99 link and I woulnd't get charged, but I know this is incorrect advice. I have signed out of my spotify on all devices and accounts. De-linked any api links between Vodafone and Spotify and still no success. It is now the 'free' account, so is not linked in anway. Can someone help me re-set my entertainment package, I just want Spotify back which I was happily listening to up until upgrade on Friday! :Fingers_Crossed:

6 REPLIES 6

Mexicanwave
4: Newbie
Hi, The information you have been given, Is actually correct, However , Just make sure that your not connected to the Wi-Fi, As it will use your Mobile data to connect to the Free service. Hope this helps.

I have read that this is not correct advice on other posts on this forum and will just lead to payments being taken and having to wait months for refunds. The opt screen is not showing all the options.

You should actually receive a text message containing the link to follow.

Yes I know, that's what I went through with the CS and Tech guys yesterday. It's still not resolved.

AnnS
17: Community Champion
17: Community Champion

Hi @handy

 

If you previously had Spotify as your entertainment package, before you are able to subcribe to the new package as part of your contract change, you first need to cancel your ongoing subscription, this can be done by following the cancellation information on the link below.  Until then as you already have an entertainment package running  you will only see chargeable options. Please be aware that the current subscription will run it's course until the next monthly renewal date.

 

Spotify Support

 

As far as your contract change email confirmation is concerned, this should be sent this week.  If the email does not arrive, please use live chat or call Customer Services, they will be able to get this sent as soon as possible.

 

 

Thanks Ann. Sounds about right. I tried the cancellation page but it shows no active subscriptions, so my other thought as you have suggested is to wait for my next billing cycle which is 12th of the month and try to opt in to Spotify then.

 

Thanks! :Thumbs_Up: