Billing

[caluk86]

Hi need some help again please

I tried through live chat but not getting anywhere

My billing cycle is 14th of each month and my payment due date is 2 weeks later

So this months bill was generated August 14th and payment was made by direct debit on 30th

I upgraded from flexi-upgrade SIM ONLY on the 1st September and now today i check the My Vodafone app and it says this months charges £85.69 

My new bill amount is £66 a month. Can anyone make out what the rest of the £85.69 would be. It isn't any out of plan charges like 0845 numbers, premium txts etc. My guessing is they are charging me in advance for the new phone plan but i just paid my bill so don't understand at all

[AnnS]

Hi @caluk86

This is going to be pro rata charges to bring you in line with your new contract tariff and price change.

At the moment the application only shows unbilled charges.  When you receive your bill, you need to check the dates you have been billed, you will have more than one months billing charges.  The following months bill will be for the normal amount.

If you have any queries, when you have received the bill, live chat will be able to go through the charges with you and answer any questions.

[BandOfBrothers]

Hi @caluk86

I can understand why you would be wanting to get some official clarity on this. 

I understand from your post that you've already tried Live Chat and are "not getting anywhere"

Therefore I'd suggest to call Customer Services on 191 where you can speak to an agent who should be able to break things down for you. 

Alternatively this forum has Vodafone Social Media Teams who have access to accounts and should be able to help you too if you wish to wait for one to reach your thread. 

Hope all goes Ok. 

[AnnS]

Hi @caluk86

As a rough guide if your next billing date is the 14th September, you will be pro rata charged from the date you agreed the new contract up to the following billing date.  There should also be a credit for line rental paid in advance for the SIM only contract.

Until you have received the next bill, Customer Services won't be able to give you any clarity or breakdown of unbilled charges, when you have the September bill with the billing dates and pro rata charges, this will give you something to go on when contacting Customer Services with your billing enquiry.