Error invoking portlet "VAPGatewayController"

[StuartBrian]

keep getting this error message when trying to register my sure signal 

anybody help 

[mike190282]

I have done that already

And it the auto-reply message it says that not all PMs can be replied to and that I should use the eForum for help.

Right hand doesn't seem to know what the left hand is doing! 

[mike190282]

And I'm still waiting for a reply from the email I sent in yesterday morning.

This is ridiculous service from Vodafone....2 days to answer a question!!

I now have more users that cannot use their phones because they can't be added to a Suresignal.

I'm sick and tired of jumping through hoops for you Vodafone....sort you systems out!!

[Retired-Ian_]

Hi mike190282.

When we send you a PM, we don't want you to reply directly to it.

If you follow the instructions, there's a hyper link which takes you to where you can email your query.

We advise up to 48 hours for a reply, though we aim to reply sooner than that.

You can also chat online, or call the team on 191 from your Vodafone mobile, or 03333 040 191 from any phone.

Thanks,

Ian

[mike190282]

I followed the link and replied as instructed......just can't believe it takes 2 days to even get the ball rolling for a resolution.Especially as this isn't an isolated incident....the forum boards are full of this problem!!

[kirklauf]

I've also got this error - however, I've not been able to use my Sure SIgnal now for 3 months and talked to nearly every engineer possible - have reset the unit about 50 times - constantly being told to wait for an hour to let the unit register. Have setup all the portforwarding stuff mentioned in the eForums - checked my network cable with a proper network cable checker - changed the cables as well - just cannot get the unit working after 3 months.

I'm told that my unit is out of warranty - and I do not want to buy another one because it may show the same symptoms and not work either. Vodafone help is useless - their engineers don't know what they are talking about and just pass you off - it is an absolute disgrace. This is my business phone - with thousands of workers - so my the company I work for are not going to change easily to another provider - unfortunately.

I'm between a rock and a hard place. Vodafone should spend their money on improving their signals - rather than getting customers to buy these Sure Signal units. I've now had mine for 4 years and nothing on the signal side has improved.

It'll be interesting if I get a response to this message withing 48 hours.

Would like some help - just let us know what PM's your giving to others with this problem - so we can also do whatever this PM is telling us.

Just a fedup customer

[Ben_H]

Hi kirklauf,

Take a look at our Sure Signal Troubleshooting thread, and then post back your results if you’re not directed to an existing thread.

Cheers,

Ben

[kirklauf]

Wow - that was close to the 48 hour deadline - and then to pass me onto a troubleshooting page where I have been for the last 3 months is obviously all you can do in this instance.

I'm happy to pay for a new unit if you can mail me one and it will work.

But I'm not prepared to buy one - because if this then still does not work, then I'm also out of pocket and still have the same problem.

Can you suggest anything more detailed rather then just passing me onto another link???????

I'll await your answer by 1st October before 12:25 PM :smileyvery-happy:

[Gemma]

Hi kirklauf,

Please post back the below information, so we can take a closer look.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Gemma

[kirklauf]

http://www.speedtest.net/my-result/3796535403

Download  2.39Mb/s Upload       0.31Mb/s Ping            41 ms

http://www.pingtest.net/result/107339750.png

Line Quality: A   MOS: 4.38

PING 42ms

Jitter 1 ms

Packet loss:  0%

External IP address:  86.131.242.106

C:\Windows\System32>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     1 ms     1 ms    <1 ms  READYSHARE [10.0.0.3]
  2    31 ms    46 ms    51 ms  217.47.144.250
  3    15 ms    17 ms    18 ms  217.47.144.161
  4    24 ms    26 ms    26 ms  213.1.69.46
  5    26 ms    28 ms    27 ms  217.41.169.103
  6    29 ms    27 ms    28 ms  213.120.180.171
  7    28 ms    27 ms    26 ms  217.41.169.109
  8    28 ms    71 ms    29 ms  acc2-xe-7-3-0.sf.21cn-ipp.bt.net [109.159.251.23
5]
  9    33 ms    33 ms    34 ms  core1-te0-2-2-0.ilford.ukcore.bt.net [109.159.25
1.145]
 10    30 ms    31 ms    31 ms  host213-121-193-152.ukcore.bt.net [213.121.193.1
52]
 11    31 ms    53 ms    32 ms  lndgw2.arcor-ip.net [195.66.224.124]
 12    60 ms    31 ms    31 ms  85.205.0.93
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\Windows\System32>

Serial Number *21224733440

Status active

Location Postcode SN8 3TT Date of registration 27/09/2014 12:30:23 Please note that I deregistered the unit and then re-registered on 27th - then completely reset the unit again after probably my 200th time - and still get nothing. Also - please note that last time it worked was roughly in June - before that it worked fine. And - all LED's seem to do what they suppose to do - all 4 of them - just that it will not work. I have a gut feeling that the unit is not faulty - I think it is something that only you guys can fix by pushing some software on it - or something like that???? I'm guessing - but would appreciate your help. Hope you can fix this Gemma. Regards Kirk

[Retired-Matt_B]

Hi kirklauf,

Please see here for the latest updates on this issue.

Thanks, 

Matt B