Hello,
Last Monday I rang vodafone to ask if I could exchange my device as I had recently upgraded. Even though I was a day over the 30 day cooling period I was told on this occasion an exchange would be granted. The lady was very helpful and told me my new device would be with me on the Wednesday at the latest.
Well...
Wednesday came and I hadn't heard a peep from Vodafone so decided to call them only to be told that, 1, the lady who I had dealt with had got it wrong and I would have to do a return and then re-upgrade. This would leave me without a phone... 2, she had text me to update me on the situation and signed it off Kelly rather than her actual name.
It is now the following Monday and I have no returns bag even though I was told it would be with me on the Friday or Saturday.
This is an absolute shamble. I was on holiday from work last week so thought that I had finally sorted things out.
Has anyone had the same experience? What did you do to resolve it?!
Is there anyone from Vodafone that actually cares for their loyal customers (been a customer since 2012 i believe) who would like to assist me with this truthfully and actually let me know what is going on?!
