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FK14 (East Clacks), FK8 (Stirling) and maybe other local areas - NO 4G

graham72
4: Newbie

‎28-06-2017 12:52 PM - edited ‎28-06-2017 01:23 PM

Noticed that I'm not getting 4G any more.  (4G was averaging about 7Mbps, so I'm hoping you're doing an upgrade)

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3 REPLIES 3

Jenny
Moderator (Retired)
Moderator (Retired)

‎28-06-2017 04:19 PM

@graham72 - Please try the steps in our network troubleshooting thread.

If you're still experiencing the issue after completing these steps, post the template with your answers here and we'll get back to you ASAP.

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graham72
4: Newbie
In response to Jenny

‎28-06-2017 04:53 PM

It looks like you are doing work in East Clacks. I type in the post code for our house and it says "all's fine" then I zoomed out and I can then see that two towers are being worked on (I'm sure many people wouldn't zoom out) should really default to the 2nd zoom level.

 

FK8's 4G  has just returned half an hour ago or so. 

 

Alex
Moderator (Retired)
Moderator (Retired)
In response to graham72

‎29-06-2017 02:48 AM - edited ‎29-06-2017 02:49 AM

@graham72 Thanks for letting us know. :smileyhappy:

I appreciate your feedback with regards to the network coverage checker - this all depends how far your mast is located from your location. In built up areas there can be a lot of masts around one place, meaning if the coverage checker was more zoomed out, it would be more difficult for someone to see their mast. 

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