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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73730 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229858 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203312 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Unlocking phone NUC number

I am trying to unlock my daughter’s phone so we can use a non-Vodafone sim. However, it would seem that the NUC number I have been given is the wrong one - went into a Vodafone shop today  hoping to resolve the ongoing unlocking phone issues and was ...

Porting

WHat exactly are network issues and why hasnt my number fully ported i dont understand. It was meant to happen yesterday but i can only make calls not receive and i cant send or recieve texts either - i cant set up whatsapp as they have to text or ca...

Resolved! please help

I have iphone 4s locked vodafone, i buy it at local online shop in georgia, how i unlock it? I loss much money, time and energy , Thanks

bibi94 by 2: Seeker
  • 1314 Views
  • 2 replies
  • 0 thanks

2 identical sim cards

Hi,Is it possible for me to get a sim card from Vodafone that is identical to my current sim card to use in another phone but obvioulsy not at the same time, only one phone would be on at a time. I'm 90% sure I use to have 2 sim cards with the same n...

Resolved! Transfer SMS and Contacts from Android to iPhone 7

Currently i am using an old Samsung Galaxy Note 3 and the device is not performing well since upgraded to Android 6.0.  So I decided to buy an iPhone 7 from Vodafone and i am wondering if Vodafone offered free tool to help me transfer text messages a...

yomatuk by 2: Seeker
  • 25998 Views
  • 9 replies
  • 0 thanks

How to cancel if no one's answering the phone?

Spent 3 hours on hold only to be cut off. Need my pac code as my bill has increased by 40%Seems the only way I can get this is via a phone call but if vodafone aren't answering I'm a bit stuck. Annoyed that every day that I can't cancel is costing me...

Medved77 by 1: Seeker
  • 2551 Views
  • 3 replies
  • 0 thanks

Home Broadband 79mbps - NOT even 40mbps

Hi, I have recently moved from SKY 40mbps home broaband to Vodafone 79mbps. But since the time I have shifted the line to Vodafone, I have got nothing but trouble with speed. The complaint has gone Level 2 to Level 3 Tech. The speeds recorded from Sp...

s078767 by 2: Seeker
  • 1887 Views
  • 5 replies
  • 1 thanks

Resolved! video pass, music pass terms.

Hi,Two questions really.1. The Video Pass states "Amazon Prime Video" as included, I have Prime but does that mean anything I stream that is rented from Amazon Videos is not included? It is surely from the same servers.2. Music pass - it covers Spoti...

MrSelvis by 2: Seeker
  • 7356 Views
  • 12 replies
  • 0 thanks

Video calling on Samsung Galaxy S8

Hi Is there any reason for being unable to make/receive video calls on Vodafone? I contacted your 'technical services' on live chat twice today. First one advised it's because age restrictions settings... he removed those from my account and asked to...

Hankuuk by 1: Seeker
  • 4716 Views
  • 1 replies
  • 0 thanks

Imei

Vodafone have rejected my imei code. can’t wait to leave this network. Phone purchased new. Always been Vodafone. Had problem shifting previous  phone number  from pay as you go. How can I solve if form says it’s wrong imei? Last time I went to store...

S1martin by 2: Seeker
  • 1785 Views
  • 3 replies
  • 0 thanks
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