Who supplied the iPhone to you originally @S1martin ?
Unfortunately the Highstreet Stores have never been able to help with unlocking a phone.
If vodafone supplied the phone then you can either persevere with Customer Services or pick up a Vodafone Payg SIM card and use it in the phone for at least 30 days making calls etc and then request its unlock using the new Payg information.
If the iPhone was supplied by an independent then you may have to speak to them so that they liaise with Vodafone.
If the phone has ever been replaced by insurance company or the manufacturer then you’d need to liaise with them to ask them to update Vodafone.
Until vodafone have the phones imei number on their systems they won’t accept an unlock request.
To note >
An iPhone is not unlocked via inputting an unlock code but instead is unlocked via Apple and their Database.
Vodafone would email you to confirm it's been requested after accepting your unlock request. (Check Spam Inboxes too)
Apple then can take occasionally approximately up to 30 days sometimes to complete an unlock request made by a Network.
Periodically insert an active Non-Vodafone Sim Card in the iPhone and hook up to iTunes.
From the iPhone 5 onwards there's not normally the need to hook up to iTunes to complete the process.
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
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