Fault with Samsung Galaxy S3

[DazD]

My samsung galaxy s3 mini won't stay in sleep mode, keeps coming back on which is draining the battery like crazy! It's only 6 months old. Any suggestions?? Thank you

[BandOfBrothers · Accepted solution]

Hi and a Warm Welcome to the forum.


If trying a soft reset by turning it off and on and your on the newest firmware update available to you does not help then I would suggest making a back up to save your data and perform a Hard Reset if your phone is not operating as it should. This helps to clear out old files.

Link to show how here -> http://www.hard-reset.com/samsung-galaxy-s3-hard-reset.html

If these or any other self help tips do not help then I'd then suggest speaking directly with Samsung as the phone is under warranty for 2 years.

Link -> http://www.samsung.com/uk/support/category/mobile/mobiledevice

Hope this resolves for you ASAP.

Perhaps let us know how you get on and hopefully resolve your handset issues so any others searching for a similar fix can be helped.

😎

[DazD]

Thank you. took it back to Vodafone before you posted, they were baffled so have sent it away.

[BandOfBrothers]

No worries.

I'm guessing they'll send it to a 3rd party repair centre and do the usual checks to see if the water indicators have been tripped and flash the firmware.

Would you let us know what happens. 😎