Faulty Blackberry Torch 9860

[vhr100]

I wonder if anyone could give me some advice please.  I have a Blackberry Torch 9860 which is still within warranty, I am now on my third Torch 9860 due to the phone freezing, turning itself off and the button at the top sticking so I couldn't turn one on.  I have received my third phone today and now it keeps freezing and won't set up my emails just keeps turning it self off.  I am unable to use my full contract allowance due to phone not working and I am very unhappy,  Vodafone have offered to send it back for repair but I think the fourth time is a joke.  Please could anyone give me advice what is best option as I still have 15months left of my 24 month contract.

Many thanks in advance

[Retired-Kay]

Hi vhr100, 

Welcome to the eForum. :smileyhappy:

I'm sorry to hear about the problems you've experienced with your BlackBerry 9860; I understand this is very frustrating. 

So that we can discuss this further, please follow the instructions in the private message I've just sent you. Once we have your email a member of the team will be in touch as soon as possible. 

You can find your PM inbox here.

I look forward to hearing from you shortly. 

Kay

[pipsline]

hi

i have this same phone. and i also am on my 2nd handset and yet am still recieving alot of problems with this device.

i have taken it into my local shop and the assistant has admitted that the phone has alot of hardware errors and vodafone are no longer stocking or ordering this model.  that does not help me as i am paying alot of money for something that vodafone know is faulty.

This is outrageous and i am very dissatified. I have tried to complain many times but keep hitting brick walls on the telesales phone lines.

Vodafone are happy to take my money while knowingly providing me with a service that is faulty. i should not only complain i should sue for compensation.

[RetiredTom]

Hi pipsline,

We sold a lot of 9860s, so whilst I know the experiences in this thread suggest it's a buggy handset, it's a relatively small sample of the overall numbers. Regarding us not stocking the handset any more, that's no indication that we know there's something wrong with it, the models we stock change all the time.

I'd ask that you try a repair again with this handset, and if you still experience issues, let us know and we'll see if there are any other options.

Thanks,

Tom

[pipsline]

Hi Tom,
Yes I understand that obviously I am only speaking of my local store, but this is what I have been informed of by people that work for Vodafone. Also I know a number of people 90-95% of people that have this model have all experienced problems that I speak of. I would like to send my phone off again but how many times must I do this before real action is taken as ov already done this twice and both new handsets have experienced the exact same problems. I feel this is more than coincidence.

[pipsline]

hi tom.

i have as you said sent off my phone and it has been through the repair process, they said they were unable to repair my phone so they sent me a new phone to replace it.  now since having my 'new' phone as it is a blackberry i am receiving bbms from people that are unknown to me and i am guessing that the phone is not new and this is starting to be a bit annoying to say the least. i have been into my local shop and again they have told me theres nothing they can do about blackberrys services. i find this absolutely absurd, also i am still receiving notifications that i am not on a package that allows data which is also rubbish as i have 750mb of free data so using apps while roaming is impossible. please tell me you can help as no one else seems to want to.

many thanks

chris

[Retired-Dave]

Hi pipsline,

If the BlackBerry was an exchange from a repair, this would be a reconditioned phone. These are quality tested so that they are sent out "as new".

Think of the PIN number just like a phone number. It sounds like someone has the PIN of the new handset still listed in their contacts, so even though it's been re-registered their messages would still come through to your PIN. I'd advise responding to any you receive simply to advise that the owner of the PIN has changed.

With the notifications, can you confirm how the type of signal (e.g. 2G, 3G, EDGE) appears on your phone for me? Also, do you see the BlackBerry signal on the top bar of the screen? It may be that your number is no longer showing as BIS provisioned, which is what the handset is then reacting to.

Can you try a manual roam for me? Follow these steps to select an alternate network, then switch back to "Vodafone UK" to refresh the connection.

Failing that, try a hard reset to clear up any minor glitches:

 - Switch the handset on
 - Whilst powered up, remove the SIM card and battery
 - Put the battery back in and switch on
 - Wait a couple of minutes, then remove the battery again
 - Replace the SIM and battery and switch back on 

Dave

[oking4life]

Hello, Please really need someone to solve my problem. I have vodafone blackberry 9860 and I can't use my BIS on it for almost one week now. I have issue with the OS 7 on it which made me to flash it and load a higher OS (OS 7.1) but to my greatest dismay, my BIS isn't working again. I downgraded it back to it default OS (7.0 Bundle 2406 (v7.0.0.585, Platform 5.0.0.734) still not working. I called my network provider which they gave me alot of tips (Advanced System Settings > Hosting Routing Table > Register Now) but all to no avail. I have done hard reset a million times but still not working. I have tried another sim/network on it, all not working. I am in Nigeria and am using MTN Nigeria Network. Will appreciate if you can help me with anything that will help me resolve this problem, am really frustrated right now. Thank you as I hear from you soon. Oking

[Jenny]

Hi oking4life,

As per my reply here, we appear to have missed your posts.

Do let us know if you need any further help though.

Best wishes,

Jenny