cancel
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

Faulty Smart Ultra 6 display - Number for repair centre?

GarethHorne
2: Seeker
2: Seeker

Hello anyone know of the correct number for the Vodafone repair centre? They've left me a message saying they can find nothing wrong with my phone after resetting it and will return it. The number sounds like 02233040952 but its a very poor line and I'm not getting through.

 

The phone is suffering an intermitent fault (I've already tried a factory reset) with phantom presses  and unresponsive screen, which I want to explain to them, hopefully before its sent back out the store.

 

Here's a short video of the problem, I'm guessing its a faulty digitiser, it doesn't do it all the time, but the issue usually apears at least once a day

https://youtu.be/GSsUM-_7wRs

 

thanks

 

Gareth

 

4 REPLIES 4

BandOfBrothers
17: Community Champion
17: Community Champion

Hi

 

The number isn't publicly available. 

 

You would need to speak to customer service on 191 or Live Chat. 

Current Phone  >

Samsung Galaxy s²⁴ Ultra 512gb.

 

 

OK, tired live chat, they gave me the 191 number, which I rang and ended up in a series of menus, none of which got me anywhere I'm afraid...

Choose 'Thinking of Leaving'

Current Phone  >

Samsung Galaxy s²⁴ Ultra 512gb.

 

 

Ta