Faulty Sure Signal - Still Waiting Replacement

[ukricardo]

I dropped off my Sure Signal for repair at Canary Wharf Store on 23rd April as it stopped working.  I was informed that the devices are not usually repaired but replaced with a new unit but they have no stock at the moment.

THREE months on, I still don't have a replacement and keep told that they have a backlog and stock is low. However there seems to be enough stock available on the website if I wish to buy one!!

Please can someone tell me when I will get my replacement as the signal at home is not very good hence the need for the Sure Signal!!  When I phone, I get told that they are still waiting for stock – three months on!!  Why can't you just send me one of the ones available on the website?

Ricardo

[Retired-Andy]

Hi ukricardo,

We can certainly take a look into this and see if there’s an update on your repair.

You can see how to get in touch with us here.

Thanks

Andrew